All posts tagged “industrial engineering

Cupcakes, Handcuffs and IT

I saw a fascinating chart recently on the three main types of organizations: customer inward, interaction and organization outward. Customer Inward Customer inward organizations have service propositions that have benefits for engaging. Customers follow a journey, though they may join at different states. Changes occur… Read More

Why Is It So Hard to Get an Account?

The consequences of an unauthorized person gaining access and seeing unauthorized data is greater than going slow verifying someone’s identity. Therefore, the bias is in favor of caution and time. When an IT system is integrated with tools like Simplified Sign-on, access to one system… Read More